Case Studies

CASE STUDY

Complicated portfolio of communication services for over 4,000 employees.
Numerous locations, Canadian, U.S., International.
1,000’s of pages of invoices from multiple vendors, needing monthly review.
Client required to work with restricted list of telecom vendors.
Staff engaged in high priority projects as well as bill reduction and cost management.
Growth and acquisitions required many hard to track moves, changes and cancellations.
Complex invoices prevented visibility resulting in billing errors.
Vendor allowed contracts to auto-renew at legacy rates with no client notification.
Client wanted to gain dedicated access to best-in-class pricing and expert market insight.

Company-wide audit of services and contracts by PBC Communications.
Every service reviewed and reconciled with contract to ensure correct pricing and status.
PBC negotiated new contracts and pricing.
$865,000 Reduction annual MRC.
50% Operational cost savings.
$200,000 billing errors identified and recovered by PBC.
Condensed 1,000’s of invoice pages to under 100 (95% less pages to review).
Productivity increased as bill review time slashed by 100’s of hours.
Monthly monitoring/management for correct pricing to identify additional cost savings.
$75,000 Invalid Ghost MRC identified and eliminated.
$185,000 annual decrease of LD costs.
$70,000 SIP projected cost reduction.
$32,000 yearly reduction in local Internet costs.
$500,000 IPVPN projected cost reduction of over per year.
Additional Voice Services projected to drop by $240,000 per year.
DIA Fibre costs projected reduction of $83,000 per year.

Client’s customer base was international.
Client’s toll free and LD services were key to their business.
Keeping their system running smoothly was imperative.
Client had good rates for long distance/toll free but were spending too much time on toll free reporting and calculating.
IT Director said they were quite confident they had the best rates available.
CFO felt there was a need to find a time saving solution and was looking for cost reduction.
Current annual LD spend = $301,640k.

PBC negotiated 36% reduction in Long Distance and Toll-Free MRC.
PBC implemented monthly diagnostics which increased productivity by significantly reducing IT hours spent analyzing charges.
Negotiated calls below 6 seconds free and 6 second incremental billing.
PBC facilitated Customer Service upgrade from 1 representative to a full team.
PBC’s toll free reporting enabled IT Team to free up time to focus on other needed projects.
Transition to new provider was smooth, client happy with new provider.
LD spend reduced by over $110k annually.
40% reduction overall telecom MRC = over $369k in savings per annum.