Case Study

Global Leader in Enterprise Payment Systems

We take a deep dive into how PBC analyzed a Global Leader in Enterprise Payment Systems and streamlined their operations, ensuring a successful risk and opportunity strategy.

CHALLENGE

Client’s customer base was international.

Client’s toll free and LD services were key to their business.

Keeping their system running smoothly was imperative.

Client had good rates for long distance/toll free but were spending too much time on toll free reporting and calculating.

IT Director said they were quite confident they had the best rates available.

CFO felt there was a need to find a time saving solution and was looking for cost reduction.

Current annual LD spend = $301,640k.

SOLUTION/RESULTS

PBC negotiated 36% reduction in Long Distance and Toll-Free MRC.

PBC implemented monthly diagnostics which increased productivity by significantly reducing IT hours spent analyzing charges.

Negotiated calls below 6 seconds free and 6 second incremental billing.

PBC facilitated Customer Service upgrade from 1 representative to a full team.

PBC’s toll free reporting enabled IT Team to free up time to focus on other needed projects.

Transition to new provider was smooth, client happy with new provider.

LD spend reduced by over $110k annually.

40% reduction overall telecom MRC = over $369k in savings per annum.

Global Leader in Enterprise Payment Systems

CHALLENGE

SOLUTION/RESULTS

PBC COMMUNICATIONS

Quick Links

PBC COMMUNICATIONS

Quick Links