CLIENT REQUEST

DISCOVERY

Client’s customer base was international.
Client’s toll-free and LD service was a substantial piece of their business. Downtime had to be minimized.
Keeping their system running smoothly with minimal downtime was imperative.
Client had good rates for national and international toll-free and IT Director said they were quite confident they had the best rates available.

CFO needed to find a time-saving solution and was seeking a reduction in costs.
Billing system provided by a major provider was inadequate for the client’s needs.
Pre-engagement LD spend was approximately $425,000 annually.
Vendor’s Technical support had resource challenges.

PBC conducted our Telecom audit service and vetted multiple vendors to identify the best potential solutions.
PBC negotiated a 36% savings in Long Distance rates without changing providers.
PBC developed custom monthly reporting helping the IT Team significantly reduce time on spend and usage analytics.
PBC not only negotiated a lower per-minute rate but also was able to get an improved charging methodology implemented.

Client’s customer service rep was replaced by a more-effective advanced support team.
PBC’s efforts freed client’s resources to focus on other needed projects.
PBC’s efforts freed up revenue which could be allocated to other projects.
Transitioning to the new bill reporting system resulted in zero downtime.

Client’s customer base was international.
Client’s toll-free and LD service was a substantial piece of their business
Client had good rates for national and international toll-free and IT Director said they were quite confident they had the best rates available.
CFO needed to find a time-saving solution and was seeking a reduction in costs.
Billing system provided by a major provider was inadequate for the client’s needs.
Pre-engagement LD spend was approximately $425,000 annually.
Vendor’s Technical support had resource challenges.

PBC conducted our Telecom audit service and vetted multiple vendors to identify the best potential solutions.
PBC negotiated a 36% savings in Long Distance rates without changing providers.
PBC developed custom monthly reporting helping the IT Team significantly reduce time on spend and usage analytics.
PBC not only negotiated a lower per-minute rate but also was able to get an improved charging methodology implemented.
Client’s customer service rep was replaced by a more-effective advanced support team.
PBC’s efforts freed client’s resources to focus on other needed projects.
PBC’s efforts freed up revenue which could be allocated to other projects.
Transitioning to the new bill reporting system resulted in zero downtime.