Case Study

CHALLENGE

Complicated portfolio of communication services for over 4,000 employees.

Numerous locations, Canadian, U.S., International.

1,000’s of pages of invoices from multiple vendors, needing monthly review.

Client required to work with restricted list of telecom vendors.

Staff engaged in high priority projects as well as bill reduction and cost management.

Growth and acquisitions required many hard to track moves, changes and cancellations.

Complex invoices prevented visibility resulting in billing errors.

Vendor allowed contracts to auto-renew at legacy rates with no client notification.

Client wanted to gain dedicated access to best-in-class pricing and expert market insight.

SOLUTION/RESULTS

Company-wide audit of services and contracts by PBC Communications.

Every service reviewed and reconciled with contract to ensure correct pricing and status.

PBC negotiated new contracts and pricing.

$865,000 Reduction annual MRC.

50% Operational cost savings.

$200,000 billing errors identified and recovered by PBC.

Condensed 1,000’s of invoice pages to under 100 (95% less pages to review).

Productivity increased as bill review time slashed by 100’s of hours.

Monthly monitoring/management for correct pricing to identify additional cost savings.

$75,000 Invalid Ghost MRC identified and eliminated.

$185,000 annual decrease of LD costs.

$70,000 SIP projected cost reduction.

$32,000 yearly reduction in local Internet costs.

$500,000 IPVPN projected cost reduction of over per year.

Additional Voice Services projected to drop by $240,000 per year.

DIA Fibre costs projected reduction of $83,000 per year.